Returns & Refunds Policy

We want you to love your emoshies. But if something isn't quite right, we're here to help make it right.

Can I return my order?

Of course! We accept returns on unopened and unused products within 14 days of delivery.

To be eligible for a return, your emoshies must be in their original condition, with all hygiene seals intact.

Due to the hygienic nature of our pimple patches, we can't accept returns on products that have been opened or unsealed, unless they're faulty.

What about opened or used patches?

For hygiene and safety reasons, we're unable to accept returns on products once their protective hygiene seal has been broken.

This includes partially used packs, unless the product is faulty or not as described.

How do I request a return?

Get in touch with our customer support team at orders@emoshies.co within 14 days of receiving your order, including your order number and reason for returning.

We'll guide you through the next steps.

Once you've notified us, you'll have another 14 days to send your return back.

You'll be responsible for return postage costs unless the product is faulty, incorrect or not as described.

My order arrived damaged or faulty.

That's not what we want!

If your emoshies arrive damaged, faulty or incorrect, please contact us at orders@emoshies.co with your order number and a photo of the issue.

We'll look into it and get things sorted as quickly as possible.

When will I receive my refund?

Once we've received your eligible return, we'll process your refund to your original payment method within 14 days, or sooner where required by law.

If you're cancelling an eligible order under your statutory rights, we may process your refund earlier upon receiving proof that you've sent it back.

Your refund will include any applicable standard delivery charges. Your bank or payment provider may take a little longer to show the funds in your account.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.

If your product is faulty, damaged or not as described, you're still entitled to the remedies provided by law, even if the product has been opened.

Got a question?

We're always happy to help. Get in touch with our customer support team at orders@emoshies.co and we'll do our best to sort things out.