Last updated: October 31, 2026

RETURNS, REFUNDS & SHIPPING POLICY

At emoshies, we want you to love your skin and your order. But if something isn't quite right, we're here to help make it right!

CAN I RETURN MY ORDER?

Yes! We accept returns on unopened boxes of emoshies within 14 days of receiving your order.

To be eligible for a return, your item must be unused, unopened, sealed and in its original packaging.

Due to the hygienic nature of our hydrocolloid spot patches, once a product has been opened, it cannot be returned for a change of mind, even if only one patch has been used. This is to protect the health and safety of our customers.

This does not affect your statutory rights if a product is faulty, damaged or not as described.

WHAT ARE MY 14-DAY CANCELLATION RIGHTS?

If you wish to cancel your order, please contact us within 14 days of delivery. You will then have a further 14 days to return the goods.

For hygiene reasons, sealed products that are unsuitable for return once unsealed cannot be returned if the seal has been broken after delivery.

If you cancel an eligible order, we'll refund the cost of the products and the standard delivery charge. Any additional cost paid for express delivery will not be refunded beyond the equivalent standard delivery cost.

HOW DO I REQUEST A RETURN?

Simply email us at orders@emoshies.co within 14 days of receiving your order.

Please include your order number and let us know why you'd like to return your item. We'll get back to you with the next steps.

Please note: Return postage costs are the responsibility of the customer for change-of-mind returns. We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

MY ORDER ARRIVED DAMAGED OR FAULTY!

Oh no! That's not the emoshies experience we want you to have.

If your order arrives damaged, faulty or incorrect, please email us at orders@emoshies.co with your order number and a photo of the issue.

We'll look into it and arrange an appropriate solution, whether that's a replacement, repair or refund.

If your product is faulty or incorrect, you won't be responsible for the return postage costs.

Your statutory consumer rights are not affected by this policy.

CAN I GET STORE CREDIT INSTEAD?

Absolutely! If you'd prefer store credit instead of a refund for an eligible return, just let us know when you get in touch.

HOW MUCH IS SHIPPING?

We currently offer two delivery options:

• Standard Shipping – £2.99: Estimated delivery within 3–5 working days.

• Express Shipping – £3.99: Estimated delivery within 1–3 working days.

Delivery times are estimates and may vary depending on your location and postal service.

WHEN WILL I RECEIVE MY REFUND?

Once your returned item has been received and checked, we'll let you know whether your refund has been approved.

For eligible cancellations, refunds will be issued to your original payment method within the timeframe required by UK consumer law.

Please allow a few additional working days for your bank or payment provider to process the refund.

STILL HAVE QUESTIONS?

We're always happy to help! If you have any questions about your order, returns or refunds, get in touch at orders@emoshies.co.

Love,
the emoshies team x